Transmission range of the device is too low?

Is a battery inserted? Put in a new battery. Try radio control in the car at another location. The transmission range diminishes for metal doors, aluminium or metal panels.

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Door reverses for no apparent reason?

Is the door blocked by anything? Pull manual release and operate door by hand. In case of unbalanced or stuck gate, please contact the service department.

Door does not close completely?

Re-programme stretch of way of the opener. Check for alterations in the mechanical components, e.g. door arms and fittings. After each new setting of the door position ‘Closed’, the automatic safety reverse should be checked for function.

Operator light doesn’t turn off?

Disconnect the power from the mains supply for a short time and try again. The 2.5 minutes are not yet over.

Opener works only in one direction?

Door springs may be defective or the door is stiff in one direction. If the door is fine, re-program force and travel limit so f the opener.

What hardware do I need if I want to use MyQ?

You need at home an internet router with a free Ethernet connector. The router should be not too far away from the garage. The range of the gateway is similar to a Wifi range or better. In any case with an Ethernet cable extension the gateway can move closer to the garage.

The green LED at the gateway is blinking a few times, then is off?

The gateway can work only with an internet router that gives the IP address using DHCP enabled (DHCP must be enabled at your router, standard router setting is "enabled".

How long can the Ethernet cable become between the gateway and the internet router?

Up to 100m. Please use types with CAT 5 quality.

How many operators or devices can a single gateway support?

A gateway can control 16 devices within the area it does reach wireless.

How many accounts can be connected to a single gateway?

One account.

How many gateways can be connected to a garage door opener?

One gateway

How many smart phones can be connected to an account?

Unlimited